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Japan Stay Club FAQs
What is the minimum and maximum stay?
Our minimum stay varies from apartment to apartment. Please see each apartment details.
How far ahead can I make a reservation?
You can make a reservation 2 months or less in advance. However we accept far ahead reservation in the case you plan to stay for more than 3 months.
Do I need a guarantor?
No, you do not need a guarantor, but we will ask you emergency contact person.
Can I take a look at the apartment before making reservation?
Basically, no. But sometimes we can show you the apartment if you plan to stay for more than 3 months and the room is vacant.
What is the check in time and the check out time?
Check in time is at 17:00(5pm). Check out time is at noon(12:00pm).
Is there any phone line available in the apartment?
We are sorry that there is no phone line in the apartment.
Can I extend my stay?
Basically, no. However if you give us enough notice and the apartment is still available, you can sign new lease contract and extend your stay.
How can I receive the key?
Key collection varies from apartment to apartment. Please see each apartment details.
I made a reservation for 7 nights. Why do you charge for 8 nights?
Unlike hotels,rates are based on a per day basis, not per night basis. Your rental term starts on the date you check in and ends on the date you check out.
What if I cancel the contract before moving in?
We are sorry but a cancellation fee equivalent to the rent for 7 days will be charged.